Travelling with pets
Pets such as dogs, cats, tortoises and birds, provided they meet legal restrictions and documentary requirements, can be accepted as checked baggage or cabin baggage. Excess baggage rates may apply.
If the animal is travelling from a non-EU country, it will not be granted access to the following destinations:
- Santa Cruz de la Palma
Animals belonging to the mustelid species (martens, etc.) are not allowed to travel on flights with Iberia Express, except for ferrets. No mustelidae of any kind are allowed on connecting flights with Iberia.
As a general rule, live animals must travel in the aircraft hold, in suitable containers or carriers provided by the passenger. Containers must comply with the following characteristics:
- Suitable level of strength and safety
- Comfortable lodging according to the size of the animal
- Adequate Ventilation
- A closing system guaranteeing that it will not open any time
- Suitably Waterproofed floor
If the container does not meet these requirements the animal will not be allowed to travel
Accepted as PETC:
- Birds (except birds of prey)
- Aquarium turtle
- Some rodents (hamsters, guinea pig or small rabbits)
Accepted as AVIH:
- Animals accepted as PETC
- Reptiles (except aquarium turtles)
Neither accepted as PETC nor AVIH:
When the animals are not go accompanied by their owners or legal representative..
- Commercial deliveries of pets or deliveries which may considered as commercial.
- Protected species in danger of extinction.
- Carnivorous and adult animals of species not classified species as pets.
- Laboratory animals.
- Weaned animals.
- Pregnant animals.
- Animals accepted neither as PETC nor as AVIH can be accepted as cargo in some cases. Suitable arrangements for this should be made with the company’s Cargo
In accordance with IATA regulations, Iberia Express does not allow the transportation of some animals of the “mustelidae” species (weasels, martens, minks, skunks, etc...).
*Brachycephalic breeds are not accepted in the hold.
At the passenger's request and following approval from the Booking Office, some pets may be authorised to travel inside the cabin provided that the following conditions are met:
- The maximum weight of the animal, including the weight of the container or cage, is no more than 8kg. The maximum dimensions of the container are no more than 45 cm long x 35 cm wide x 25 cm deep, with the sum of these three dimensions not exceeding 105 cm. As the animal will be travelling under the passenger’s feet, the container must meet these conditions.
- The animal is travelling in a suitably strong and well-ventilated container, with a secure and waterproofed floor. This container must be provided by the passenger or purchased at the airport at a charge of 25 EUR.
- For birds, the cage must be strong and lock securely to ensure that no food or drink can spill out. The cage must also always be covered.
- Several animals of the same species can be carried in the same container, provided that they are small and light enough.
- Animals with certain characteristics, such as a strong odour, which may bother other passengers and the crew, are not allowed on board.
- Pets in the cabin should not disturb or bother other passengers.
- Passengers carrying animals in the cabin cannot occupy seats located in the aisles next to the emergency exits.
- Animals cannot leave their containers inside the cabin. It is the passenger’s responsibility to ensure their wellbeing and take care of them.
It is essential that any passengers intending to travel with animals receive prior authorisation from the Booking Office. This is due to the fact that the number of cages, as well as their relevant dimensions, is determined by the type of aircraft. Travel will only be authorised once all routes have been confirmed. The weight and the size of the animal must not exceed the limits either on the outbound flight or on the return flight.
Countries with laws restricting animal entry:
Flights to the United Kingdom:
- Animals are not admitted in the cabin (PETC) on flights to the United Kingdom. No requests given to the Call Centre will be processed.
- On flights to the United Kingdom we only accept animals as freight. Please speak to a freight agent, who will make the booking with Iberia Cargo.
- In order to process a reservation for animals travelling as freight to the United Kingdom from Madrid, please contact the cargo booking department, open Monday to Friday from 09.00 to 18.00. The cargo department can be contacted via telephone: 91 186 47 92, through their website www.iagcargo.com or via their e-mail address email@example.com
Your reservation must be made at least 3 working days before the flight.
Flights from the United Kingdom
Animals are allowed in the cabin (PETC) and in the hold (AVIH) on flights departing from the United Kingdom, provided that they fulfill the requirements for Travel to Members States of the European Union.
Cats and dogs with shortened, flat noses and a proportionately wide head are defined as brachycephalic.
Dog breeds: Affenpinscher, Boston Terrier, Boxer (all breeds), Brussels Griffon, Bull Mastiff, Bulldog (all breeds), Cane Corso, Pug (all breeds), Cavalier King Charles Spaniel, Chihuahua, Japanese Chin, Chow Chow, French Mastiff, English Toy Spaniel, Brussels Griffon, Japanese Spaniel, Lhasa Apso, Maltese, Mastiff (all breeds), Pekingese, Miniature Pinscher, Pit Bull, Canary Mastiff, Saint Bernard, Shar-Pei, Shih Tzu, Tibetan Spaniel, Yorkshire Terrier.
Cat breeds: Burmese, Himalayan, Exotic Shorthair, Persian.
Brachycephalic dogs and cats may only travel in the cabin on passenger flights starting 11 August 2016. The combined weight of the pet and carrier must be 8 kg or less.
Rates for the carriage of pets in the cabin: PETC
- Spain excluding Canary Islands: €35/$45/£30 per leg
- Europe, Canary Islands, Middle East and North Africa: €50/$60/£45 per leg
- America, asia and South Africa: €150/$180/£135
Rates for the carriage of pets in the hold: AVIH
- Spain and Europe: € 120 per leg
Single charge payable exclusively at the airport.
- Different charges, taxes or duties may apply in accordance with the laws of each country.
Please be advised that:
- Guide dogs will only be accepted in the cabin when they accompany passengers who depend on them to get around.
- They must be muzzled when travelling in the cabin.
- They cannot occupy a seat and will travel next to the passenger in a place that disturbs other passengers the least.
- They can travel without any additional charge both in the cabin and in the hold.
- The animal’s weight will not be included in the passenger's free baggage allowance for the trip.
- The same regulations with regard to acceptance, documentation, waiver on the part of Iberia Express and type of container (if travelling in the hold) will apply as for other pets.
In case of deaf passengers, a medical confirmation certificate will be required.
Emotional support dog and psychiatric service
These are dogs that provide emotional support to people with disabilities related to their mental health. Iberia Express only accepts emotional support dogs when the origin or final destination of the passenger is the USA.
The necessary documentation must be presented 48h before flight departure and it should meet the following criteria:
- Recent documentation (no more than 1 year previous to the passenger's initial flight)
- Letterhead from the mental health professional with a collegiate number/medical license who is treating the passenger with a mental or emotional disability which indicates at least:
- That the passenger suffers from a mental health disability.
- That the passenger needs a support animal in order to travel on the aircraft and/or to carry out their activities in their destination.
- That the doctor that provides the evaluation is a mental health professional and the passenger is under their medical care.
- Date and state or other jurisdiction in which it was issued.
Limitations for the transport of emotional support dogs in the cabin
As these are not dogs which have received a specific training (unlike guide dogs) and with the aim of maintaining the on-board security and the well-being of the dog, the dog's size must be considered when it comes to being accepted onto the flight:
- Small dogs (up to 10 Kg): will be accepted in the cabin provided that they fit on the passenger's lap or at their feet.
- Medium dogs (between 10-20 kg): when they cannot be placed at the passenger's feet and the flight is close to capacity, these may be transported in the hold at no additional cost or they can be rebooked onto another flight which is not at capacity, with the same class, airline and destination.
- Large dogs (more than 20kg): these must compulsorily travel in the hold at no additional cost.