Changes and refunds

Flight changes

  • If you have purchased your flight on and selected an Express, Classic, Flex or Business fare, you may change your travel dates (subject to a penalty, which depends on the fare package chosen). For more details, please consult our fare packages.
  • When changing dates, you may have to re-request any meals or seat assignments that have already booked.
  • Any additional services you have purchased, such as travel insurance, hotel bookings or car hire will not change automatically. To make changes to these services to reflect your new travel dates, please contact the service provider directly.


  • If your fare packagespermits it, you may cancel your flight and request a refund for the ticket amount. To request a refund, please contact our Booking Centre.