Arrive on time
Passengers must check in, check baggage and arrive at their boarding gate a specified time prior to departure (indicated on your ticket)
Check in up to 45 minutes before departure
Iberia Express closes its check-in counters 45 minutes prior to scheduled departure, except for flights leaving from Madrid airport Terminal T4S (check-in counters close 55 minutes prior to departure).
Passengers travelling without checked baggage who already have a boarding pass for a flight within Spain, to the European Union or to a Schengen area country may arrive half an hour before departure at any Iberia Express counter in the terminal (boarding gate, check-in counter or information desk). Business class passengers may also check in at the VIP lounges.
For maximum ease and speed, passengers may use Iberia Express automated check-in kiosks, available at major Spanish airports.
Board on time
After checking in, all Iberia Express passengers (with or without checked baggage) must arrive at the boarding gate at least 20 minutes prior to departure.
Make sure your travel documents are with you and up to date: national identity document and/or passport for flights to/from European Union countries; passport and visa for other destinations and countries.
Your baggage must meet the limits set in your baggage allowance.
Check-in and boarding times are calculated to allow the airline to complete all air traffic and air safety requirements prior to departure.
Passengers who have not completed the required formalities on time will not be allowed to board the flight. The airline cannot be liable if passengers are not allowed to board for this reason.
Flights cannot be delayed due to failure of passengers to arrive on time. If passengers arrive late, the airline is entitled to enforce its "no show" policy and fees.