Privacy policy
Users who opt to simply view this website are not required to submit any personal data. Nevertheless, COMPAÑÍA OPERADORA DE CORTO Y MEDIO RADIO IBERIA EXPRESS, S.A.U. (“Iberia Express” or the “Airline”) installs cookies on users' computers. For further information on our use of cookies, please read our cookies policy.
Certain parts of this website feature forms for submitting personal data to Iberia Express (such as when purchasing a ticket or when subscribing to our newsletter). In these cases, both required and voluntary fields are clearly stated on the form. If the information marked as required is not provided, Iberia Express will not be able to process or render the service requested.
If the user is required to enter an e-mail address or other contact information in order to access any of the services, Iberia Express will always offer the possibility, at the very least, of opting out of marketing and advertising e-mails and communications.
Personal data provided during the online booking and purchase process will be added to a file under the responsibility of Iberia Express. This data will be used for the following purposes:
- Managing the requested service, which may entail the sending of e-mail or other communications.
- Creating profiles and, in general, performing analyses for statistical purposes.
- Facilitating immigration and entry services in a country.
- Sending quality assessment surveys in order to improve the services offered.
In compliance with express public safety requirements for all airlines, Iberia Express may communicate passenger details to the national security governmental authorities of the country of origin, transit or destination at any time prior to arrival. This information may also be provided to other countries through whose airspace the Iberia Express flight may pass, subject to prevailing regulations.
In addition, in accordance with applicable air transport regulations, in certain cases Iberia Express may be required to report personal data to Spanish or foreign public authorities (customs, immigration, etc.) for the purpose of preventing or combating terrorism or other serious crimes.
These authorities may be located outside the European Union and might not offer the same protection for personal data as provided for in Spain.
These authorities may be given access to all or part of the personal data compiled by Iberia Express (first name, surname, passport or ID number, flight details, etc.) in order to correctly carry out the passenger carriage contract or due to a specific legal authorisation. In order to take a booking and carry out the carriage contract, it is necessary to gather certain personal data. Passengers may oppose the collection and processing of this data; however, this could mean that certain services cannot be provided or that the ticket must be cancelled. In addition, in accordance with applicable regulations, failure to communicate certain information or the provision of inaccurate information could mean that the passenger is denied boarding or entrance into a foreign country, with no liability therefor falling to the Airline.
For the purposes of recording and verifying the accuracy of the information supplied during the purchasing process, this information may be checked against that held by information management agents, solely for the purposes of avoiding incorrect or fraudulent transactions.
In order for personal information to be gathered for services other than online booking and purchasing, the passenger must accept specific conditions, which will clearly state the use to be made of the information compiled.
Any individual whose personal data is processed may execute, free of charge, his or her rights of access, rectification, cancellation and opposition, as provided for in the Spanish Personal Data Protection Act. These rights may be exercised by the owner of the personal data through any of the following channels:
In writing, by sending a request together with a copy of an identity document, to the following address: IBERIA EXPRESS - Calle Alcañiz, n.º 23, 28042 Madrid (Attention: Legal Department)
By email to lopd@iberiaexpress.com, indicating the request and attaching a scanned national identity document.
For any further clarifications or questions, please contact us at lopd@iberiaexpress.com.
In any event, Iberia Express will provide users who are subscribed to any type of e-mail list or newsletter with appropriate and simple mechanisms to unsubscribe at no charge whatsoever (in general, a link to immediately unsubscribe will be included at the bottom of every e-mail sent).