Frequently Asked Questions

No, you won't have to pay to print your boarding pass at the airport.

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Yes, the whole of the Iberia Express fleet has the Club Express Onboard entertainment system.

 

Regardless of the type of ticket you book, if you don't use one of your flights, the other legs of the journey included in that ticket will automatically be cancelled.

 

You will find information on flying with musical instruments on this link. Should you require an extra seat, it will cost the price of a ticket available at the time, but airport taxes will not be charged. To book an extra seat, you will need to contact the Booking Centre by calling: (+34) 901 111 500 or 91 389 43 75.

If it is found by the crew and not by another passenger, you can enquire on this link.

 

You can read all about the conditions and limitations on flying with your pet onboard on this link.

If you don't select your seats, the system will allocate them automatically during the online check-in process. 

Yes, the check-in period starts 24 hours prior to flight departure. 

Your airport may not have the online check-in option. You will have to check in at the airport desk. You can book hold luggage at the online price by calling the customer service line or at the airport by showing your online purchase receipt.

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On flights within Spain, you can fly with your Spanish ID card or passport even if it is out of date, or also with your Spanish driving licence.

 

When you buy it at the airport they will put it in a bag for you to fly with. Once onboard, the crew will tell you how and where to stow it.

Your airport may not have the online check-in option. You will have to check in at the airport desk. Remember, if you did not book your flight on iberiaexpress.com you will have to check in on iberia.com.

Changes are subject to the conditions applicable to the selected flight ticket. To make changes, contact us on (+34) 901 200 424 or 91 389 43 75.

 

If you booked each leg separately, you will have to check your luggage in again before boarding the second flight.

 

Yes, you will be able to carry your hand luggage with you and check an item of luggage into the hold. 

Holders of Iberia Plus Silver, Gold, Platinum and Iberia Singular cards can check in an extra item of luggage free of charge (up to 23kg), in addition to those included in your ticket. This also applies to the Oneworld Emerald card and to American Airlines and British Airways Sapphire cards.

 

Tickets booked with the discount for residents living in the Balearic Islands and the Canary Islands include one item of free luggage (23kg), which is applied when checking in (even if your ticket does not include luggage). Further information on residents.

 

Remember discount codes only apply for flights operated by Iberia Express. If one of the legs in your journey is not operated by Iberia Express, the discount will not be applied.

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No, your suit bag would be considered your hand luggage bag. 

The baggage allowance for your baby is the same as that of the adult he or she is travelling with.

Yes, you can check it in.  Alternatively, you can leave it with the flight crew at the aircraft door and they will give it back to you as you disembark.

 

You can obtain your flight invoice through our Call Centre by calling (+34) 901 200 424 or 91 389 43 75.

 

Underage passengers aged 5 or over may travel alone, but they will have to use the escort service until they reach the age of 11. They must also have their travel documents with them. For journeys starting in Bucharest, the escort service will be obligatory until the child comes of age. 

Passengers travelling with their own wheelchair must contact the Call Centre on (+34) 901 200 424 or 91 389 43 75 to request the service that best suits their needs. These passengers must ensure they come to the airport desk sufficiently in advance, as their boarding passes will only be provided at the desk.

 

Passengers requiring a wheelchair can request one through the iberiaexpress.com website when booking or by contacting the Call Centre on (+34) 901 200 424 or 91 389 43 75 to get the service that best suits their needs. These passengers must ensure they come to the airport desk sufficiently in advance, as their boarding passes will only be provided at the desk.