Frequently Asked Questions

You can obtain it in our Online Check-in section during the 24 hours before your flight departs. You can also obtain it at the airport.

No, you will not have to pay anything to print your boarding pass at the airport (check-in desk or check-in machines).

You can access our employment section via this link.

You can find all the information about the company in our press pack via this link.

Yes, the entire Iberia Express fleet has the Club Express Onboard in-flight entertainment system, which you can access for free via any of your devices and where you will find the best series, films, documentaries, newspapers, magazines and lots more to ensure you enjoy your flight in a different way.

 

You can find information in order to fly with your musicalinstrument via this link. If you need an extra seat, the price will be that of the ticket at the available rate but free of airport charges. In order to book it, you need to contact our Customer Service Centre.

If the crew has found it and not another passenger, you can ask via this link.

 You can consult the conditions and limitations for travelling with your pet via this link.

If you do not select a seat, the system assigns it automatically during the online check-in. If you want to ensure that you fly next to your family members and travelling companions, please choose your seats in advance. You can find more details via this link.

For national flights you can fly with a National ID card (DNI) or passport that does not necessarily need to be in force or a driving license issued in Spain.

When you purchase it at the airport you will be given a bag so that you can fly with it. In the flight the crew members will tell you how or where to correctly place it.

It is possible that your airport does not have the option of online check-in. You will have to check-in at the airport counter. Please remember that if you did not book your flight on iberiaexpress.com than you will have to check-in on iberia.com.

Changes are subject to the conditions of the selected rate, you can consult all the conditions and services included in each rate via this link. In order to manage any changes contact our Customer Service Centre.

 

If you made the booking for both journeys separately, then you will have to check in your luggage again during the stopover.

Tickets issued with the resident discount on the Express rate will have the first piece of checked luggage at 75% of the normal price. You can obtain it at the time of the purchase, in booking management or when carrying out Online Check-in.

Please remember that it only applies to flights operated by Iberia Express, if any of the sections of your booking are not operated by Iberia Express, the discount will not apply.

You can file a complaint via this form.

You can find out everything about permitted accessories via this link.

No, the suit bag would be your hand luggage.

The baggage allowance for babies is the same as it is for the adult whose ticket it is linked to and additionally it is possible to carry a seat/folding pram.

Yes, you could check it in. If you prefer, you could hand it over to the crew at the plane door and they will return it when exiting.

 

A minor can only fly from the age of 5 and by requesting the accompaniment service, which is obligatory until the age of 11. Also, they must always carry documentation. You can find more information about our accompaniment service for minors via this link.

Travellers with their own wheelchair, should contact our Customer Service Centre in order to request the service that suits their needs. These passengers are required to turn up sufficiently in advance at the airport desks as the boarding pass will only be provided at these desks. Please remember that if you need special assistance services during your flight, we need you to book them 48 hours before it. You can find more information about travellers in wheelchairs via this link.

 

Travellers who need to request a wheelchair can do so through the website iberiaexpress.com during the purchase process or by contacting our Customer Service Centre in order to request the service that best suits their needs. These passengers are required to turn up sufficiently in advance at the airport desks as the boarding pass will only be provided at these desks. Please remember that if you need special assistance services during your flight, we need you to book them 48 hours before it. You can find more information about travellers in wheelchairs via this link.