Customer Service

We are committed to providing great customer service

Customer Service

                                                                             
ServicesCalls fromPhoneLanguageHours
Purchasing, changes and refunds SPAIN 901 200 424 Spanish From monday to sunday 24 hours/day
Other countries 0034 91 389 43 75 Spanish and English From monday to sunday 24 hours/day
German Monday - Sunday from 09:00 am to 20 pm
0034 91 77433 35 Italian Monday - Sunday from 09:00 am to 20 pm
0034 91 77433 37 French Monday - Sunday from 09:00 am to 20 pm
Help navigating: www.iberiaexpress.com SPAIN 807 405 500 Spanish From monday to sunday 24 hours/day
Other countries 0034 91 389 43 76 Spanish and English From monday to sunday 24 hours/day
German Monday - Sunday from 09:00 am to 20 pm
0034 91 774 33 36 Italian Monday - Sunday from 09:00 am to 20 pm
0034 91 774 33 38 French Monday - Sunday from 09:00 am to 20 pm

 

Compensation for luggage incidents and deadlines for claiming

Passage Claim Form
P.O. Box  36315 28080 MADRID
                                                                                        
Baggage
www.iberiaexpress.com PhoneLanguagesHours
P.O. Box  36315 28080 MADRID
SPAIN 901 111 342 Spanish and english From monday to sunday 24 hours/day
GERMAN 069 500 73 874 Spanish, german and english
DENMARK 701 001 52 Spanish and english
HOLLAND 0900 777 7717 Spanish, dutch and english
IRELAND 0 818 46 2000 Spanish and english
SWEDEN 077 161 6068 Spanish and english

 

 
Customer relations unit Iberia Express

Flight Verification Request

Request refund

Comments

P.O. Box 548 28080 MADRID

 

Passenger rights

The European Union has established certain rights for all passengers and works to ensure they are respected. Everything you need to know regarding your rights as an airline passenger can be found by following this link for

more information.

 

Compensation for luggage incidents and deadlines for claiming

Under the Montreal Convention and Annexes to EC Regulations 2027/97 and 889/02) "passengers are entitled to certain compensation by airlines in the event of accident or damage. Rights to compensation are applicable up to the limits of responsibility established in this section". Please follow this link for

more information