Customer Service

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Customer Service

                                                                             
ServicesCalls fromPhoneLanguageHours
Purchase, changes and refunds Spain 901 200 424 Spanish Monday - Sunday 24 hours/day
Other countries 0034 91 389 43 75 Spanish and English Monday - Sunday 24 hours/day
German Monday - Sunday 9:00 am to 8:00 pm

 

Compensation for luggage incidents and deadlines for claiming

Passage Claim Form
P.O. Box  36315 28080 MADRID
                                                                                        
BaggagePhoneLanguageHours
ESPAÑA 901 111 342 Spanish and English Monday - Sunday 24 hours/day
ALEMANIA 069 50073874 Spanish, German and English
DINAMARCA 701 001 52 Spanish and English
IRLANDA 0 818 46 2000 Spanish and English
SUECIA 077 161 6068 Spanish and English

 

Passenger rights

Everything you need to know about your rights as an airline passenger. The European Union has established certain rights for all passengers, and works to ensure they are respected. Your main rights are as follows.

More information.

 

Compensation for luggage incidents and deadlines for claiming

"Passengers are entitled to certain compensation by airlines in the event of accident or damage. Rights to compensation are applicable up to the limits of responsibility established in this section" (Montreal Convention and Annexes to EC Regulations 2027/97 and 889/02).

More information